Syazwan Azahar

About

I’m an IT Support and Technician with solid hands-on experience in both Linux and Windows environments. I’m skilled in system installation, configuration, and troubleshooting, whether it’s Ubuntu, BusyBox-based systems, or Windows desktops and servers. I enjoy using command-line tools, scripts, and practical problem-solving to keep systems running smoothly and efficiently.

Beyond software and operating systems, I’m also experienced with hardware, assembling and upgrading PCs or laptops, diagnosing faults, and performing repairs or replacements when needed. My approach is always focused on reliability, performance, and user satisfaction.

Skills

Technical Skills

• Proficient in Windows installation, configuration, and troubleshooting.
• Experienced with Linux systems (Ubuntu, Debian, etc.) for installation, configuration, and command-line administration.
• PC assembly, upgrading, and hardware diagnostics.
• Troubleshooting issues related to memory, storage, and peripherals.
• Installing and maintaining printers and other network devices.
• Managing user accounts and permissions (Windows & Linux).
• Performing software updates, backups, and virus/malware removal.
• Basic understanding of virtualization (VMware, VirtualBox, QEMU).
• Shell scripting / batch scripting for automation.

Current role

IT Technical Support — Mahsing Healthcare Sdn Bhd
Since Sept 2024

Responsibilities

• Provided technical support and troubleshooting for end-user hardware and software issues.
• Configured, maintained and supported desktops, notebooks and other IT equipment to ensure minimal downtime.
• Installed, configured and maintained computers, applications and peripherals for staff.
• Created and set up new user accounts and passwords in Active Directory (AD), managing access rights and security permissions.
• Prepared and installed company notebooks and desktop PCs new staff, ensuring proper systems configuration, AD, login setup, VPN and readiness on first day of work.
• Diagnosed hardware and software faults and resolved technical issues efficiently.
• Administered Office 365 user accounts, distribution groups, and shared mailboxes.
• Set up and configured Zebra barcode scanners for operational users, ensuring seamless integration with business systems.
• Created user guides and manuals for Zebra barcode scanners and Samsung Knox, improving end-user adoption and reducing support requests.
• Configured Samsung Knox for Mobile Device Management (MDM), enabling secure and centralized control of company-issued mobile devices.
• Provided training and documentation to end users to support adoption of new technologies and processes.